Privacy Policy at e2bt

Welcome to the e2bt Privacy Policy. This document explains how e2bt collects, processes, stores, and protects personal data belonging to players who register and use our online casino and sports betting services. By accessing or using any part of the e2bt platform, you acknowledge that you have read and understood this policy and agree to the practices described herein.

e2bt serves players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand the importance of digital trust in a market where online transactions via bKash, Nagad, and Rocket are an everyday reality. We are committed to handling your data with the highest standards of care, clarity, and accountability.

1. Information We Collect

When you create an account, use our services, or interact with our platform, e2bt collects certain categories of personal and technical information. The types of data we collect include:

• Identity information — full name, date of birth, gender, and national identification number provided during registration or KYC verification.
• Contact information — email address, phone number, and residential address (city, district, division) used for account management and support communications.
• Financial information — deposit and withdrawal records, preferred payment methods (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction history stored for regulatory and audit purposes.
• Gaming activity — betting history, game session data, wagering patterns, and bonus usage logs used to personalize your experience and detect potential problem gambling.
• Technical information — IP address, browser type and version, device type (mobile or desktop), operating system, referral source, and session timestamps collected automatically when you visit the platform.
• Communication records — support ticket history, live chat transcripts (where applicable), and any messages you send to our customer support team at [email protected].

We collect only the data that is necessary for the purposes stated in this policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required by law.

2. How We Use Your Information

The personal data we collect is used for specific, clearly defined purposes. We process your information to:

• Create and manage your e2bt account, including verifying your identity in accordance with applicable know-your-customer (KYC) requirements to maintain a safe environment for all players.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels available to Bangladeshi players.
• Deliver, maintain, and improve our gaming and sports betting services, including cricket betting on the BPL, IPL, T20 World Cup, and other matches, as well as live casino and slot games.
• Send you service communications such as account notifications, deposit confirmations, promotional offers you have opted into, and important policy updates.
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities that could harm the platform or its users.
• Comply with applicable legal obligations, respond to regulatory inquiries, enforce our Terms and Conditions, and protect the rights and interests of e2bt and its users.

3. Legal Basis for Processing

e2bt processes personal data on the following legal grounds:

• Contractual necessity — processing required to fulfill our obligations to you as a registered user, including account management, payment processing, and service delivery.
• Legitimate interests — processing that supports the safe and secure operation of the platform, including fraud prevention, security monitoring, and product analytics, where such interests do not override your rights.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering (AML) rules and financial record-keeping obligations.
• Consent — where you have given us explicit consent to process certain data categories, such as receiving marketing communications. You may withdraw consent at any time by contacting our support team.

4. Sharing Your Information

e2bt does not share your personal information with third parties except in the following limited circumstances:

• Payment processors — we share transaction-related data with authorized payment service providers (including bKash, Nagad, and Rocket operators) solely to process deposits and withdrawals on your behalf.
• Technology partners — game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session and outcome data necessary to deliver their games. These partners operate under their own privacy frameworks and are bound by strict data processing agreements.
• Regulatory and law enforcement authorities — we may disclose personal data when required to do so by a valid legal order, court order, or enforceable regulatory demand. We will notify you where we are legally permitted to do so.
• Fraud prevention services — aggregated behavioral signals may be shared with fraud detection specialists to identify account takeovers, bonus abuse, and multi-accounting. No personally identifiable information is included in these anonymized signals.

5. Cookies and Tracking Technologies

e2bt uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about platform usage. We use the following categories of cookies:

• Essential cookies — required for core site functionality, including session management, login state, and security token validation. These cannot be disabled without disrupting your ability to use the platform.
• Analytics cookies — collect anonymized data about how users navigate the platform, which pages they visit most, and where they encounter issues. This data helps us continuously improve the e2bt experience for all Bangladeshi players.
• Preference cookies — remember your chosen settings such as language preference, display options, and notification choices so you do not need to reconfigure them on each visit.

You may manage or restrict cookie use through your browser settings. Please note that disabling essential cookies may affect the functionality of your e2bt account. We do not use cookies to serve third-party advertising on our platform.

6. Data Retention

e2bt retains personal data for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The specific retention period for each data category depends on the nature of the data and the applicable legal or contractual requirements.

Account information and financial records are typically retained for a minimum of five years following account closure to meet standard financial compliance and AML record-keeping requirements. If you request deletion of your account, we will anonymize or delete data that is not subject to a legal retention requirement within a reasonable timeframe.

7. Data Security

e2bt implements a range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that restrict data access to authorized personnel only, regular security assessments and vulnerability testing, and secure server infrastructure with monitored access logs.

While we take data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, e2bt will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the breach.

8. Your Rights

As a user of the e2bt platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details and a clear description of your request.

• Right of access — you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right of rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain some data for legal compliance purposes even after your account is closed.
• Right to restrict processing — you may ask us to suspend the processing of your personal data in specific situations, such as while you contest the accuracy of the data or while an objection is being considered.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time by contacting our support team. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will acknowledge your request promptly and aim to resolve it within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline.

9. Third-Party Payment Processors

To facilitate deposits and withdrawals for Bangladeshi players, e2bt works with established local and international payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. When you initiate a financial transaction, relevant transaction data is transmitted to the applicable payment processor in order to complete the transfer securely.

These payment service providers operate under their own privacy policies and security frameworks. e2bt does not store full payment card numbers or mobile banking PINs on its servers. We encourage you to review the privacy policy of your chosen payment method to understand how your financial data is handled on their side.

10. Responsible Gaming and Age Verification

e2bt is committed to responsible gaming. Our platform is strictly for adults aged 21 and above. As part of our KYC process, we collect and verify identity documents to confirm that all registered users meet the minimum age requirement. If our systems detect activity suggesting underage use, the affected account will be suspended and relevant data may be shared with appropriate authorities.

Data collected as part of responsible gaming monitoring — such as session duration, deposit frequency, and self-exclusion requests — is used exclusively to protect player wellbeing. This data is not used for marketing purposes and is not shared with third parties except where required by law or where you have requested intervention from an external support service.

11. Changes to This Privacy Policy

e2bt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the e2bt platform after any policy update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e2bt handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.